Apple iPad users who prefer repairing their products instead of handing them over at the Genius Bar now have more options. The tech giant announced on Wednesday an expansion of its Self Service Repair program to support newer iPad models, including the M2 and M3 iPad Air, M4 iPad Pro, A17 Pro, iPad mini, and A16 iPad.
These iPad users will soon have access to step-by-step manuals, Apple’s official diagnostic tool, and authentic parts and repair kits, ranging from batteries and cameras to external charging ports.
“At Apple, our goal is to create the world’s greatest products that last as long as possible,” said Apple’s Vice President of AppleCare Brian Naumann. “With today’s announcement, we’re excited to expand our repair services to more customers, enabling them to further extend the life of their products — all without compromising safety, security, or privacy.”
Program now covers 65 devices, expands internationally
Apple first introduced its Self Service Repair program in 2022, providing consumers with access to the same manuals and tools used by Apple Store locations and Apple Authorized Service Providers. The platform now supports 65 Apple products, including the new iPhone 16e, MacBook Air, and Mac Studio. The company confirmed that Canada will be added to the list of supported countries this summer, bringing the program’s reach to 34 markets.
In addition, Apple provided more details on its Genuine Parts Distributor program, which lets independent repair professionals order genuine Apple service parts and components. These certified parts are distributed through approved third-party sellers, including MobileSentrix in the US and Mobileparts.shop across Europe.
This expanded support for third-party repair businesses reflects Apple’s broader initiative to increase consumer repair options. Aside from Apple stores, customers can now choose from Apple Authorized Service Providers, Independent Repair Providers, mail-in services, the Self Service Repair program, and approved third-party distributors.
Rebuild customers’ trust
These moves may also serve to restore the faith of Apple’s customers who have faced some recent disappointments.
In March, Apple revealed that a security flaw in its Passwords app had exposed users to phishing attacks for months.
During the same month, frustrated consumers filed a class action lawsuit against Apple, saying the company misled consumers about new advanced Siri AI features. The lawsuit claimed that customers were duped into overpaying for iPhone 16 series devices that lacked a sophisticated AI suite called Apple Intelligence, which was advertised yet never delivered.
